Sean McCormick

Finding the Right Solutions

In this modern, digital world where everything is just a click or two away, it's important to keep your users well armed with answers should they find themselves in need while using one of your products.

User Assistance Content and Software Product Documentation are not one-size-fits-all solutions. There are many components and variables to navigate.

That's where I come in. I will help you find the best solutions to suit your needs based on your current situation. I'll keep it as simple as it can be for you and for your users and deliver quality copy, on time, every time.

I'd love to be a part of your success!!!

Why Me?

I have extensive knowledge and experience around software development and all the documentation that comes with it.

User Assistance Content in particular can be challenging. With all the focus (and all the resources) going toward developing your software, user assistance is often overlooked or neglected altogether until the very end of the project. Often, that's too late or at least too late to avoid many problems.

Let me help you to avoid these and many more potential problems before they even have a chance to become problems.

I have the knowledge and the experience to take your content and your content processes to the next level.

How I'll Help Your Bottom Line

Lean Processes: Optimizing the processes around content creation and deployment help to increase ROI by decreasing the waste and rework that often comes with doing things the ways we've always done them before.

Reduced Calls to Support: If we can pre-emptively answer your users' most common questions and help train your users to look for answers first, we can measurably reduce customer calls.

Modern Look and Feel: Nothing says "Outdated" like a link to a Frequently Asked Questions PDF.